Phill Martin, a clergy coach and an executive with the National Association of Church Business Administrators, says a typical church invests half its operating budget in staff. So, it's important to invest in strengthening your staff by recognizing their gifts, building trust, strengthening community, and providing honest feedback.
A typical congregation invests 45 to 55 percent of its operating budget in staff expenses. So, it’s well worth an additional investment of time and money to maintain a positive staff culture and ensure that your staff and other leaders are in alignment with the congregation’s vision and strategy. Consider these seven ways to invest in a positive staff culture.
These seven investments are not a guarantee of success, but they will go a long way toward ensuring that your staff culture is a resource in implementing your church’s vision and strategy.
1. Invest in understanding the strength of the individual team member and collective strength of the team.The CliftonStrengths talent assessment is a great tool to name the unique gifts of each member and then see how the team strengths combine to make a strong culture. Spiritual gift assessments are also helpful in understanding team members’ gifts. Both kinds of assessment help staff have common language to understand each other better.
2. Invest in honest feedback.
360-degree tools and surveys are great ways to measure feedback that will help direct and build culture. These tools help team members understand perceptions and identify blind spots. This knowledge is helpful in creating healthy individual development strategy.
3. Invest in developing team members.
Each member of your team needs to be a lifelong learner stretching to improve skills and understanding. Emotional health balanced with spiritual well-being and physical wellness help a team member to bring positive support to the whole.
4. Invest in community.
Social events, playing together, and investing in the lives of each team member can build and sustain a culture. When you pray for and care about the human side of teammates, the desire for the team to succeed grows.
5. Invest in trust.
Help the team understand what builds trust and tears down trust. Teams who have ongoing conversations about trust and who put in place ways to recover when trust is broken have a greater chance of success.
6. Invest in team-building activities.
In addition to the work of building a community, find ways to build the collective competency of the team. Consider being a team that reads together. Use books to build a common language and expand ideas. Consider off-site events to allow focus and a change of pace. Use outside facilitators to train and motivate. Reach out to other church leaders in your area to provide new insights and to lead spiritual growth for the team.
7. Invest in establishing a staff covenant and review and renew it often.
A shared vision of our mutual commitment to each other helps to hold the space for trust. But covenant commitments require accountability so be sure to know that this investment could lead to the necessity for difficult conversations.
These seven investments are not a guarantee of the success of the strategy. But they will go a long way to make sure that your culture is a resource to implementation rather than a cookie monster eating away at the strategy.
This article originally appeared in the newsletter of the Center for Healthy Churches. Used by permission.
Related Resources:
- Lewis Pastoral Leadership Inventory™ (LPLI), a 360-degree leadership assessment instrument for clergy.
- Synergy: A Leadership Guide for Church Staff and Volunteers by Ann A. Michel
- Creating Positive Staff Dynamics by Laura Heikes
- Strengthening the Ministry of Lay Staff by Ann A. Michel
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Toward a Compelling Theology of Lay Ministry by Ann A. Michel
Ann Michel of the Lewis Center Staff says that as the number of laypersons engaged in professional ministry grows, there is a need to articulate a robust and compelling theology of lay ministry -- one that affirms the diversity and inclusiveness of God's call.The number of lay persons with serious involvements in ministry, both professional and volunteer, has grown dramatically in recent decades. The lay empowerment movement, the growth of multi-staffed mega-churches, and the demand for specialized programmatic ministries are part of this trend. In smaller congregations, particularly those that cannot support full-time clergy, laity assume many vital ministry functions. And in some denominations, most notably the Roman Catholic Church in America, a clergy shortage has resulted in a growing percentage of lay persons in the ecclesial workforce.
This dualistic paradigm still lingers in the collective consciousness of church and society. It limits the practice of ministry at a time when the service of God requires more ministry, not less; and it can divide clergy and laity at a time when greater collaboration is needed. Given the ways the Spirit is moving the church toward a more inclusive approach to ministry, there is a need to counter the vestiges of this division by articulating a robust and compelling theology of lay ministry.
Ministry. A theology of lay ministry begins with the clear understanding that ministry is the work of all Christians. The English word ministry has its origin in the Greek work diakonia (in Latin, ministerium), which is best translated as service. It is the laying on of hands in baptism, not ordination, that initiates a life of Christian service modeled after Jesus. Martin Luther’s insistence on “the priesthood of all believers” is an outgrowth of the biblical verity that God’s people are a royal priesthood (1 Peter 2:9), and the word laity (from the Greek laos) is properly defined as “people of God.”
Call. Although call theology is prevalent in the literature and language of pastoral identity, too many lay leaders are never challenged to consider their call. Many, in fact, are led to believe that call does not apply to them, because over the centuries, our understanding of call has been distorted by the notion that it is reserved for certain categories of “holy people” — priests, monks, nuns, clergy. We have lost sight of the fact that in the Bible, particularly the New Testament, calling is a central and dynamic theme that encompasses the life of faith itself. (Guinness, The Call, 2003)
New ways of speaking about and listening for call can encourage all people who devote their energies to the church’s mission to hear the whispers of call in the events of their lives and the quiet of their hearts. (Fox, Called and Chosen, 2005) Taking great care to address the issue of clerical calling within the larger context of God’s call to all Christians prevents lay persons from feeling that God’s call does not extend to them.
Community. Late twentieth century theology has reclaimed the doctrine of the Trinity, emphasizing God as an interdependent, dynamic, community of three equal, distinct, inherently interrelated persons. This relational, non-hierarchical image of the triune God provides a compelling model for collaborative ministry — a model for how laity and clergy can minister side by side in a relationship that is mutually affirming. George Cladis’s Leading the Team-Based Church (Jossey-Bass, 1999) offers a practical guide to how the theological model of God as Trinity can inform effective leadership practices in collaborative ministry.
Christ. Paul’s poignant image of the church as the Body of Christ composed of a variety of interdependent, indispensable parts (1 Cor. 12) is another potent model of collaborative ministry. As with the Trinity, this model has the advantage of allowing for the distinctness of various ministries, while reinforcing mutuality and mutual respect. It reminds us again and again that it is Christ that is the head of the Body (Col. 1:18) — not a particular category of ecclesial servants.
The New Testament is replete with examples of the openness of the invitation to ministry that make manifest the proclamation that “God’s Spirit is poured out on all flesh.” (Acts 2:17) Efrain Agosto has observed that both Jesus and Paul “refused to work alone.” (Agosto, Servant Leadership, 2005) Their interactions with other disciples provide a compelling and tangible witness to the inclusivity of ministry.
These theological images and ideas are not new, but they require renewed emphasis as lay persons in ministry seek to articulate a clear theological identity. They are key components in the construction of a narrative that encompasses the diversity and fullness of God’s ministry. They can be used by lay servants to shape the ways we testify about how God is at work in our lives. And they can reform our use of language to counteract exclusive and exclusionary understandings of call, ministry, and church leadership. They can empower us to move with the Spirit of God that is calling so many lay persons to ministry in this day.
Related Resources:
The Right Question
Leaders do not need answers. Leaders must have the right questions.
This question used at a church staff meeting identified a number of ways staff could help each other.
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Ann Michel of the Lewis Center Staff says that as the number of laypersons engaged in professional ministry grows, there is a need to articulate a robust and compelling theology of lay ministry -- one that affirms the diversity and inclusiveness of God's call.The number of lay persons with serious involvements in ministry, both professional and volunteer, has grown dramatically in recent decades. The lay empowerment movement, the growth of multi-staffed mega-churches, and the demand for specialized programmatic ministries are part of this trend. In smaller congregations, particularly those that cannot support full-time clergy, laity assume many vital ministry functions. And in some denominations, most notably the Roman Catholic Church in America, a clergy shortage has resulted in a growing percentage of lay persons in the ecclesial workforce.
It is the laying on of hands in baptism, not ordination, that initiates a life of Christian service modeled after Jesus.
While the theology of pastoral identity is well established, the identity of lay persons in ministry is often less clearly understood. Many find themselves running afoul of deeply engrained cultural expectations — that ministry is the work of the clergy while laity are objects of ministry; that clergy attend to sacred matters while laity concern themselves with the secular world; that clergy are the experts while laity are amateurs.This dualistic paradigm still lingers in the collective consciousness of church and society. It limits the practice of ministry at a time when the service of God requires more ministry, not less; and it can divide clergy and laity at a time when greater collaboration is needed. Given the ways the Spirit is moving the church toward a more inclusive approach to ministry, there is a need to counter the vestiges of this division by articulating a robust and compelling theology of lay ministry.
Ministry. A theology of lay ministry begins with the clear understanding that ministry is the work of all Christians. The English word ministry has its origin in the Greek work diakonia (in Latin, ministerium), which is best translated as service. It is the laying on of hands in baptism, not ordination, that initiates a life of Christian service modeled after Jesus. Martin Luther’s insistence on “the priesthood of all believers” is an outgrowth of the biblical verity that God’s people are a royal priesthood (1 Peter 2:9), and the word laity (from the Greek laos) is properly defined as “people of God.”
Call. Although call theology is prevalent in the literature and language of pastoral identity, too many lay leaders are never challenged to consider their call. Many, in fact, are led to believe that call does not apply to them, because over the centuries, our understanding of call has been distorted by the notion that it is reserved for certain categories of “holy people” — priests, monks, nuns, clergy. We have lost sight of the fact that in the Bible, particularly the New Testament, calling is a central and dynamic theme that encompasses the life of faith itself. (Guinness, The Call, 2003)
New ways of speaking about and listening for call can encourage all people who devote their energies to the church’s mission to hear the whispers of call in the events of their lives and the quiet of their hearts. (Fox, Called and Chosen, 2005) Taking great care to address the issue of clerical calling within the larger context of God’s call to all Christians prevents lay persons from feeling that God’s call does not extend to them.
Community. Late twentieth century theology has reclaimed the doctrine of the Trinity, emphasizing God as an interdependent, dynamic, community of three equal, distinct, inherently interrelated persons. This relational, non-hierarchical image of the triune God provides a compelling model for collaborative ministry — a model for how laity and clergy can minister side by side in a relationship that is mutually affirming. George Cladis’s Leading the Team-Based Church (Jossey-Bass, 1999) offers a practical guide to how the theological model of God as Trinity can inform effective leadership practices in collaborative ministry.
Christ. Paul’s poignant image of the church as the Body of Christ composed of a variety of interdependent, indispensable parts (1 Cor. 12) is another potent model of collaborative ministry. As with the Trinity, this model has the advantage of allowing for the distinctness of various ministries, while reinforcing mutuality and mutual respect. It reminds us again and again that it is Christ that is the head of the Body (Col. 1:18) — not a particular category of ecclesial servants.
The New Testament is replete with examples of the openness of the invitation to ministry that make manifest the proclamation that “God’s Spirit is poured out on all flesh.” (Acts 2:17) Efrain Agosto has observed that both Jesus and Paul “refused to work alone.” (Agosto, Servant Leadership, 2005) Their interactions with other disciples provide a compelling and tangible witness to the inclusivity of ministry.
These theological images and ideas are not new, but they require renewed emphasis as lay persons in ministry seek to articulate a clear theological identity. They are key components in the construction of a narrative that encompasses the diversity and fullness of God’s ministry. They can be used by lay servants to shape the ways we testify about how God is at work in our lives. And they can reform our use of language to counteract exclusive and exclusionary understandings of call, ministry, and church leadership. They can empower us to move with the Spirit of God that is calling so many lay persons to ministry in this day.
Related Resources:
- Synergy: A Leadership Guide for Church Staff and Volunteers by Ann A. Michel
- Strengthening the Ministry of Lay Staff by Ann A. Michel
The Right Question
Leaders do not need answers. Leaders must have the right questions.
This question used at a church staff meeting identified a number of ways staff could help each other.
- What do we do that gets in the way of your doing your work well?
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LPLI Helps Good Clergy Become Better
LPLI, the Lewis Pastoral Leadership Inventory, is a confidential, online, 360° leadership development instrument. It helps pastoral leaders improve their ministry effectiveness by identifying individual strengths and weaknesses within a three-fold understanding of fruitful leadership encompassing Character, Competence, and Contribution. Users receive a personalized leadership profile report that can be used for self-discovery, gathering feedback from others, setting goals for improvement, identifying continuing education needs, and tracking progress over time. LPLI is customizable for groups.
Learn more now.
---
LPLI, the Lewis Pastoral Leadership Inventory, is a confidential, online, 360° leadership development instrument. It helps pastoral leaders improve their ministry effectiveness by identifying individual strengths and weaknesses within a three-fold understanding of fruitful leadership encompassing Character, Competence, and Contribution. Users receive a personalized leadership profile report that can be used for self-discovery, gathering feedback from others, setting goals for improvement, identifying continuing education needs, and tracking progress over time. LPLI is customizable for groups.
Learn more now.
---
50 Ways to Take Church to the Community
Churches can no longer open their doors and expect that people will come in. Effective congregations go into the world to encounter those in need of the gospel. "50 Ways to Take Church to the Community" provides tips on reaching beyond the walls of your church with worship, community events, ministries, and service.
50 Ways to Take Church to the Community by Lewis Center
Churches can no longer open their doors and expect that people will come in. Effective congregations go into the world to encounter those in need of the gospel. "50 Ways to Take Church to the Community" provides tips on reaching beyond the walls of your church with worship, community events, ministries, and service.
50 Ways to Take Church to the Community by Lewis Center
50 Ways
Read now and download free.
Quotable Leadership
One of the most powerful conversations you can have in your church is to sit down with each ministry leader and clarify the mission of your church. (Mike Schreiner and Ken Willard)
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Churches can no longer open their doors and expect that people will come in. Effective congregations go into the world to encounter those in need of the gospel. These 50 Ways provide tips on reaching beyond the walls of your church with worship, community events, ministries, and service.
Embrace an expansive concept of community
- Learn to regard your community as an extension of your congregation. A church’s mission field goes beyond its membership to include all the people God calls it to serve. You are connected to individuals who never set foot in your building.
- Know that what’s happening within the church — preaching, worship, music, Bible study — is no longer enough to attract people in an age when church attendance is no longer a cultural expectation.
- Don’t sit in your church building waiting for people to come. Be prepared to meet people where they are.
Prepare spiritually
- Acknowledge the synergy between the Great Commandment in Matthew 22 (love your neighbor as yourself) and the Great Commission in Matthew 28 (go and make disciples). Evangelistic outreach expresses our love of others.
- Remember that Jesus primarily engaged people through everyday encounters, rather than in the Temple or synagogues. He fed people, met their everyday needs, and enjoyed the fellowship of others.
- Express love and compassion for your community in big and small ways. Avoid judgmentalism.
- Pray regularly for your neighbors and lift up community concerns.
- Attend to the faith formation of existing members. Willingness to share faith and reach out to others develops as one grows in faith and discipleship.
- Prepare spiritually for the transformation that creative, risk-taking outreach will bring.
Get to know the community surrounding your church
- Review demographic data from public, private, and denominational sources, but don’t assume that statistics alone will tell the whole story.
- Get out in your neighborhood. Walk the streets. Map the area, and record your observations. Note how the community is changing.
- Assess community needs and assets. What are the needs of your context? Who are your neighbors, and how can you serve them?
- Be attuned to where God is already at work in your community.
Listen and learn
- Know that ministries that truly bless a community often arise out of conversations where you listen for the hopes and dreams of people in your community.
- Interview residents of the community. Sit in a park, diner, or coffee house. Ask simply, “What are your challenges, hopes, longings and dreams?”
- Get to know the major public officials. They are people with tremendous influence. They need to know of your church’s commitment to the community.
- Involve many people from your church in this work. Hold one another accountable to the tasks of engaging and learning from others.
- Discern clusters of issues and concerns that arise from these conversations. Ask what issues, suffering, injustices, or brokenness might you address.
Build authentic relationships
- Strive for meaningful engagement with others, not superficial gestures.
- Make sure you are reaching out to people for the right reasons. If your motive is simply to get them to come to church, people will see right through to it.
- Maintain appropriate boundaries, and respect all with whom you engage.
- Collaborate with others who are also passionate about the community. Don’t reinvent the wheel if you can partner with someone else serving the community.
Turn your existing ministries outward
- Challenge each church group with an inside focus to find a way to become involved with the community outside the church. A choir might sing at a nursing home, or trustees could sponsor a neighborhood clean-up.
- Extend recruiting and advertising for church groups and events to audiences beyond your congregation. For example, recruit for choir members in a local paper or community list serve.
- Build relationships with those taking part in existing programs that serve the community, such as ELS classes, food pantry or clothes bank users, daycare families, etc.
Reach out through community events
- Plan “bridge events” designed explicitly to draw people from the community by providing for them something they need or enjoy — block parties, free concerts, seasonal events, parenting classes, sports camps, or school supply giveaways, etc. Source: Get Their Name by Bob Farr, Doug Anderson, and Kay Kotan (Abingdon Press, 2013)
- Hold these events off church property or outside the church walls in venues where people feel comfortable and naturally congregate.
- Get the word out through a well-planned publicity campaign.
- Encourage church members to invite their friends and neighbors. It is less threatening for them to invite someone to a community event than to worship.
- Avoid explicitly religious themes: no preaching, prayers, pressure, or financial appeals that might turn people off or reinforce negative stereotypes about church.
- Remember, the event itself is not the purpose. The purpose is to meet people where they are and build relationships. Mingle. Get to know people.
- Have a well-trained hospitality team. Make sure guests are enjoying themselves and know their attendance is appreciated.
- Gathering people’s names and information about them will permit follow up to those for whom it is appropriate.
- Invite those who attend community events to another event — sometimes called a “hand off event” — planned to draw them into a deeper relationship.
Extend your congregation’s spiritual presence beyond church walls
- Recognize that many “unchurched” people are spiritually inclined but apprehensive about attending church because they feel unwelcome, distrust institutions, or have been hurt in the past.
- Pay attention to the heightened receptiveness to spiritual engagement around religious holidays such as Easter and Christmas.
- Offer offsite worship services on special days, such as Christmas Eve, Palm Sunday, and Easter. Select familiar venues where people feel comfortable — parks, restaurants, parking lots, coffee houses.
- Offer imposition of ashes on Ash Wednesday in public places.
- Partner with other institutions (such as nursing homes, hospitals, or prisons) or commercial establishments (restaurants, bars, shopping centers, or sports facilities) to offer worship services to their constituents or clientele on special days.
- Plan creative outdoor events, such as live nativities or “blessing of the animals” services, to help make your church visibly present to the community in creative ways.
- Hold your Vacation Bible School in a local park or recreation center. Canvas nearby neighborhoods to invite families.
- Reach out to local media. Community outreach is often newsworthy, and reporters are often looking for religiously themed stories around the holidays.
Connect spiritual outreach to community service
- Acknowledge that many served through feeding and clothing ministries, justice ministries, weekday children’s services, and other ministries of community service have no other connections with our churches.
- Ask if these ministries inadvertently convey an “us and them” attitude or communicate that “you are not worthy of joining us.”
- Identify aspects of church life, such as characteristics of the building or how people dress, that may make some feel unwelcome. Are there alternatives that may reduce barriers for some to enter?
- Treat everyone as a person of dignity who deserves respect.
- Extend genuine hospitality to those you serve.
- Focus first on building relationships of understanding and trust.
- Consider adding a spiritual or discipleship element to community service activities but without any sense of expectation or requirement. For example, have a service or study following ESL classes for any interested.
- Seek to conduct each activity in a way that connects people to God and the church.
Download a PDF of this page to share with others.
Reach New Disciples with the “Taking Church to the Community” Video Tool Kit
Explore strategies your congregation can use to reach beyond its walls with worship, community events, ministries, and service. The Taking Church to the Community Tool Kit features engaging videos, presentations, and supplemental materials and is designed for both self study and for use with groups in your church. Learn more and watch introductory videos today.
Quotable Leadership
One of the most powerful conversations you can have in your church is to sit down with each ministry leader and clarify the mission of your church. (Mike Schreiner and Ken Willard)
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Read "Synergy: A Leadership Guide for Church Staff and Volunteers"
By Dr. Ann A. Michel, Lewis Center Associate Director
The landscape of ministry is rapidly evolving as more and more lay persons take on significant ministry roles. Yet our mindset about ministry hasn't been as quick to change. Lay ministry practitioners are often ill-prepared and underappreciated, confused about their call, and unsure of their theological identity. Dr. Michel's book Synergy is a leadership guide that speaks directly to their needs.
Learn more and order now.
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By Dr. Ann A. Michel, Lewis Center Associate Director
The landscape of ministry is rapidly evolving as more and more lay persons take on significant ministry roles. Yet our mindset about ministry hasn't been as quick to change. Lay ministry practitioners are often ill-prepared and underappreciated, confused about their call, and unsure of their theological identity. Dr. Michel's book Synergy is a leadership guide that speaks directly to their needs.
Learn more and order now.
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Apply Today for Doctor of Ministry in Church Leadership at Wesley
Wesley Theological Seminary and the Lewis Center together offer a Doctor of Ministry in Church Leadership Excellence. With this track, clergy will receive the enhanced knowledge, skills, and motivation to increase congregational and denominational service, vitality, and growth. The next cohort begins in May 2018 in Washington, DC.
Learn more and apply today.
Wesley Theological Seminary and the Lewis Center together offer a Doctor of Ministry in Church Leadership Excellence. With this track, clergy will receive the enhanced knowledge, skills, and motivation to increase congregational and denominational service, vitality, and growth. The next cohort begins in May 2018 in Washington, DC.
Learn more and apply today.
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Editor: Dr. Ann A. Michel
Copyright © 2004-2017 Lewis Center for Church Leadership of Wesley Theological Seminary
churchleadership.com/leadingideas
Connect with the Lewis Center:
Lewis Center for Church Leadership
Wesley Theological Seminary
4500 Massachusetts Avenue North West
Washington, D.C. 20016, United States
Copyright © 2004-2017 Lewis Center for Church Leadership of Wesley Theological Seminary
churchleadership.com/leadingideas
Connect with the Lewis Center:
Lewis Center for Church Leadership
Wesley Theological Seminary
4500 Massachusetts Avenue North West
Washington, D.C. 20016, United States
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